JPM's standards revolve around remaining CONNECTED to resources, ENGAGING youth and families while maintaining support that will EMPOWER our community through SERVICE.

Job Description: Customer Service Representative

Responsibilities: - Provide exceptional customer service by answering incoming calls and responding to customer inquiries - Assist customers with product information, order status, and issue resolution - Conduct outbound calls to follow up with customers and ensure customer satisfaction - Analyze customer needs and recommend appropriate products or services - Maintain accurate and detailed customer records in the database - Collaborate with cross-functional teams to resolve complex customer issues - Meet or exceed individual and team performance goals

We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you!

Please submit your resume and cover letter detailing your relevant experience to [email protected]

Requirements

Experience: - Previous experience in a customer service role is preferred - Strong communication skills, both verbal and written - Excellent problem-solving and decision-making abilities - Ability to analyze customer needs and provide personalized solutions - Proficient in using computer systems and software applications - Ability to multitask and prioritize tasks effectively - Detail-oriented with a focus on accuracy and quality

Benefits

401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance