Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity is a Healthcare IT company headquartered in Jacksonville, FL, with additional offices in Indianapolis, IN, and Bangalore, India, and a significant remote workforce throughout the US. Availity is the nation's largest health information network, connecting over 2 million providers with health plans nationwide and processing more than 13 billion transactions a year, and growing! We work collaboratively with health plans and providers to disrupt an antiquated healthcare system by offering solutions that solve core issues in how these stakeholders communicate. Availity also provides revenue cycle management solutions to help providers, hospitals, and health systems receive accurate, timely payment for their services.

As the premier healthcare engagement platform, our mission is to create connections and deliver products that help healthcare businesses succeed. We connect, delight, and empower the nation's premier healthcare ecosystem, providing multi-stakeholder solutions that simplify the business relationship between providers and health plans.

Reporting to the Sr. Director of Commercial Account Management, the Account Manager will be dedicated to Provider Data Management and is responsible for ensuring customer success by proactively building, maintaining, and expanding relationships with customers to advance the direction of Availity in the healthcare information technology marketplace.

This is a client-facing role requiring strong relationship and account management skills. At the same time, you will work with business and technology teams to ensure that the products and solutions are delivering value to the client. Any technical issues and/or product training needs are surfaced early, tracked and resolved through the appropriate channels. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.

The Account Manager is an expert on their book of business and represents the voice of the customer internally and the interests of the organization externally. The Account Manager is an expert communicator and relationship builder that implements key marketing strategies to enhance the position of the company.

Some travel is required.

Sponsorship, in any form, is not available for this position.

Why do you want to work for this team:

• Fun, fast-paced, flexible, and collaborative work environment where you are encouraged to bring your authentic self every day in the pursuit of serving our clients.
• You will get to work independently, have autonomy, while also collaborating with a team.
• This position gives exposure to multiple areas within Availity and is a great career path for future Account Management roles within the company.
• You will work with a variety of customers and build meaningful relationships that impact customer satisfaction.

To be qualified for this role you:

• Have at least 3 years of account or customer management experience in healthcare, payer, provider relations, or technology environment.
• Have an associate degree in Business, Finance, Marketing, or equivalent work experience, bachelor's degree a plus.
• Have strong interpersonal skills. Experience facilitating meetings and engaging with multiple stakeholders at all levels of the organization is vital.
• Have knowledge of healthcare payer processing, provider/hospital office operations, customer service and IT operations.
• Are a problem-solver who listens to business problems and can provide potential solutions.
• Have strong analytical and research skills.
• Have demonstrated ability to use discretion and make sound decisions.
• Have knowledge of technical systems integration.
• Have HIPAA (Health Insurance Portability and Accountability Act) knowledge.

What will set you apart:

• Highly motivated, self-starting, and proactive - not reactive
• You thrive in a rapidly changing environment
• You have exceptional customer service skills
• Can effectively manage complex projects end-to-end ensuring high levels of satisfaction and execution

What you will be doing:

• Master the Provider Data Management (PDM) product.
• Coordinate product development status updates and lead client meetings on related topics.
• Support the relationship between Provider Data Management client and Availity, and act as a point of contact for accountability, issue escalation/resolution, and product implementations.
• Partner with Client Success Managers in key conversations with Providers and Health Plan Clients.
• Develop an understanding of the client's business and internal workflow and understand issues/pain points from their perspective and how Availity products and solutions solve their most pressing problems.
• Support aspects of the re-contracting process including pricing, proposal, administration functions, preparation for negotiations and customer presentations.
• Obtain, utilize, and accurately summarize key competitive data to affect positive account growth.
• Work with cross functional teams to coordinate and implement new functionality for assigned account(s).
• Manage scope creep, internally and externally.
• Act as an escalation point to drive resolution in a timely, proactive manner.
• Monitor client health to identify potential risk and develop a remediation plan.
• Act as the client advocate when working with internal teams to ensure client's requests are being met and issues are being researched and resolved.
• Coordinate with other Availity Account Managers for updates to clients they already manage outside of this existing relationship.
• Stay current on industry and competitive trends and apply knowledge of marketplace to account planning processes.
• Identify and coordinate marketing, management, and technical resources necessary to achieve existing account up-sell objectives.
• Communicate with account(s) on a regular basis based on tier structure and need, via newsletters, email, phone, and/or face to face meetings.
• While supporting the customer relationship, will organically solution for and identify opportunities where the Sr. Director can engage to up-sell new products or services
• Oversee implementation to production.
• Report regularly on the progress and accomplishment of stated goals by updating metrics that track results.
• Build strong inter-departmental relationships to achieve individual and Account Management team objectives.
• Establish, maintain, and update relationship plans.

Availity culture and benefits:

• Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don't feel like wearing business attire? Cool, you can wear jeans - we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits, and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Availity perks for remote, hybrid and office-based associates:

• We offer a flexible working environment! Whether you are a fully remote associate or one that enjoys a hybrid or fully onsite approach we are flexible to help ensure you have a working environment to thrive in!
• All associates can have 1on1 sessions with their supervisor or manager to help facilitate transparency and growth within the organization
• Availity holiday parties/events are available to ALL associates no matter if you are fully remote or have a hybrid or onsite schedule
• You like food trucks? We have them almost daily at our office (when we're back to normal)
• Like food trucks a little too much? We also have an onsite gym with showers
• We appreciate work/life balance! Need to get a quick break in between meetings? We have Ping Pong, Foosball, Arcade games, and XBox to help you decompress - and we have a massage therapist onsite once a week for a little relaxation too
• We've got you covered with free coffee, lemonade and tea anytime you want

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter Resume Review
• Manager Resume Review
• Manager Video Interview
• Panel Video Interview
• Final Video Interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers